I see something like 1021-NOT VALID USER ACCOUNT. What does that mean? - Powered by Kayako SupportSuite Helpdesk Software

07 Sep 2010

Support Center » Knowledgebase » I see something like 1021-NOT VALID USER ACCOUNT. What does that mean?

	I see something like 1021-NOT VALID USER ACCOUNT. What does that mean?

Article This issue often happens due to an error with the password or key. Check to see that the information that you have on RAS EA is the right one.

You could try to fix this issue using two different methods:

1.Try to setup your Rent a Signal expert advisor again, using the provided installer.

2.Copy and paste your key from the Rent a Signal website. You can view your key by going to this link: http://www.rentasignal.com/user

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23 Aug 2009 12:09 PM