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| Knowledgebase articles are categorized. Please select which category you would like to browse. You can also search the knowledgebase using the search field beside this text. |
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 | I see something like 1021-NOT VALID USER ACCOUNT. What does that mean? |  |
| This issue often happens due to an error with the password or key. Check to see that the information that you have on RAS EA is the right one.
You could try to fix this issue using two different methods:
1.Try to setup your Rent a Signal expert advi |
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| My Metratader shows on the screen Incorrect username or password. | |
| This issue often happens due to some error with the customer password or key.
You will see in the top left corner of your chart ERROR 1021: INCORRECT USERNAME OR PASSWORD.
To fix this issue, you need to check again to determine if the information t |
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| How does lot multiplier work? | |
| If set to 1 your multiplier will have lot size same as your seller. If set to 2 your multiplier will take your seller lot size and multiply by 2.
You can set any figures above 1.0 as 1.3, 2.5 and 4.8. But we do not recommend to set this feature with a va |
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| I received an error on the alert window... |  |
| Quite often, these errors are related to trading and comes from the trade server, not from RAS EA.
You need to take a look at the Metaquotes official ERROR CODES table on this link: http://docs.mql4.com/constants/error |
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| I want to temporarily stop receiving signals for certain trades. What do I do? | |
| In order to stop receiving signals, or currency related to certain signals, you need to go to your "My signals" tab and select the signal you want to stop.
At the bottom of the page, you will find all currencies associated with your signal. This is all |
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| My Metratader shows on the Alert screen Error 149 as unknown. What is this? | |
| This issue is related with some brokers only and is not related with Rent a Signal expert advisor.
According with the Metaquotes official errors table, 149 is an attempt to open a position opposite to the existing one when hedging is disabled.
You |
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| Can I setup Rent a Signal expert advisor on a VPS? | |
| Yes, of course.
You can setup Rent a Signal expert advisor on any Virtual Private Server running your MetaTrader, just as you do on your home PC.
Don't forget to include wininet.dll in your installation. You can find the lastest version of this libr |
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| Signal Activated, Pending or Suspended | |
| Signal Activated, Pending or Suspended
What is mean by "Warning: this financial strategy is ongoing activation process.? or Signal not active.
This means that our trader's team has not evaluated the product yet, and we consider this particular pro |
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| Wha is mean by "ID Pending"? | |
| This means that our trader's team has not evaluated the product yet, and we consider this particular product as having an extra risk than that of the one commonly accepted by trading Forex.
However, a pending product does not mean that our Risk Disclo |
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| How do I know if I'm using the lastest version of Rent a Signal? | |
| Simply take a look at the upper left corner of your chart with the Rent a Signal expert advisor attached.
If you have any doubts about what version have you installed, simply run the installer again.
Rent a Signal installer detects and downloads th |
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| What is meant by "buyer_opt_filter_signal"? | |
| This feature is only for sellers. Buyers need not bother with it.
It is the way in which you can receive signals from the server and discard others.
Let's assume you're subscribed to five different signals. Each of these signals have a unique ID on |
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| What is meant by "seller_rentasignal_id"? | |
| This feature is for sellers only. Buyers need not bother with it.
Every signal have a unique ID. This helps you to run several expert advisors on your computer and to run multiple instances of MetaTrader 4 simultaneously.
Often, for practical purpos |
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| What is meant by "buyer_install_version"? | |
| This feature is only for buyer. Sellers forget about it.
If you've subscribed to several products, want to receive those signals on a particular installation of MetaTrader 4, and/or want to clone received trades on several installations, you need to s |
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| What is meant by "seller_opt_filter_magic_number"? | |
| This feature is only for sellers. Buyers need not bother with it.
This feature help sellers to send certain trades to the Rent a Signal server. This is helpful if you're combining several expert advisors to provide your signals, or if you want to send |
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| What is meant by "seller_opt_filter_comment"? | |
| This feature is only for sellers. Buyers need not bother with it.
You want to provide your customers with a custom comment that they can read on their respective MetaTrader? Add your comment on this field.
Example:
You want your customers can rea |
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| MetaTrader crashes constantly. What do I do? | |
| We have detected that this bug happens often when running MetaTrader 4 in 32-bit emulation mode, and is not directly related with our expert advisor in the libraries.
Try moving your software to any 32-bit native Windows XP or Vista. |
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| My trades are not shown on Rent a Signal. Why? | |
| If you can't see your trades of a signal on the Rent a Signal server, perhaps the problem is that you have set the wrong seller_rentasignal_id, or have it set to 0, which is the default.
If set to 0, this could present you with some troubles, especially |
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| What is meant by "trying to access the account from multiple locations"? | |
| Rent a Signal server restricts connection to one IP* per username/account.
This means you can't setup same username on two different computers if those computers does not have or share the same IP address.
Accounts are restricted to one IP only. If |
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| Using Google Chrome? | |
| Google Chrome isn't supported by current Rent a Signal website version.
Supported browsers:
Please, switch to Firefox, Opera, Internet Explorer, or Sea Monkey |
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| Error 130 | |
| Error 130,
from Metatrader 4 help file is ERR_INVALID_STOPS 130 Invalid stops. You can check the full list of error codes here: http://docs.mql4.com/constants/errors
Means you're trying to set your stop loss on a level that your broker does not all |
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| What is meant by "buyer_lots_max_per_trade"? | |
| This feature is only for buyer. Sellers forget about it.
If you've subscribed to some signal but want to limit trade lots, you need to set the buyer_lots_max_per_trade, which is a feature that just limit maximum lot size for buyer.
In brief, buyer_ |
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